Privacy Policy
At Elevate Louisville Group, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and share your personal information, as well as how you can access, update, and manage your data.
1. What Personal Information We Collect
We may collect the following types of personal information when you interact with our website or services:
Contact Information: Name, email address, phone number, and physical address.
Payment Information: Credit card details and billing address (only for transactions).
Property Details: Information related to properties for rent, including rental preferences and other personal property information.
Communication Data: Information related to any messages or feedback submitted through our website or by other means.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
To manage and maintain property listings.
To process rental applications, payments, and leases.
To communicate with you about your rental property and any related services.
To send you promotional emails or SMS messages if you have opted-in.
To provide customer support and respond to inquiries.
3. Who We Share Your Personal Information With
We do not share your personal information with third parties, except as necessary to fulfill services on your behalf (e.g., payment processors or service providers for maintenance requests). We will never share your information for marketing purposes unless you have specifically consented to it.
4. SMS Consent and Third Parties
SMS consent is not shared with third parties for marketing purposes. We respect your privacy and will not send promotional SMS messages to third-party advertisers.
5. Your Data Rights
You have the right to:
Access, update, or delete your personal information.
Opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in emails or replying “STOP” to SMS messages.
Contact us with any questions regarding your data.
6. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your experience on our website, such as analyzing web traffic or personalizing content. You can control cookie settings through your browser preferences.
7. Security of Your Personal Information
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.
8. Privacy Policy Accessibility
Our privacy policy is accessible at all times through the footer of every page on our website. We encourage you to review it regularly to stay informed about how we protect your personal information.
If you have any questions or concerns about this policy or our data practices, please feel free to contact us.
Consent for Collection of Personal Information
By using our website or services, you consent to the collection and use of your personal information as described in this privacy policy.
SMS Terms & Conditions
By providing your phone number and subscribing to our SMS services, you consent to receiving SMS messages from Elevate Louisville Group for the purposes outlined above. For full details, including message types, opt-out instructions, and privacy practices, refer above. For more information, you can also visit our https://elg.managebuilding.com/Resident/public/custom/20
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
If you have consented to receive text messages from Elevate Louisville Group, you may receive messages related to the following (provide specific examples):
Note: Here provide the type of messages based on the use case you selected in your TCR application.
Appointment reminders
Follow-up messages
Billing inquiries
Maintenance information
Example: "Hello, this is a friendly reminder of your rent is due at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
You may opt-in to receive SMS messages from Elevate Louisville Group in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 502-438-9092
Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our https://elg.managebuilding.com/Resident/public/custom/20 and https://elg.managebuilding.com/Resident/public/custom/20 pages.
Message frequency may vary